Terms and Conditions
Welcome to AIRPORT TAXIS (PVT) LTD. By booking our services, you agree to the following terms and conditions. Please read them carefully.
1. Customer Registration
- All customers must register prior to making a payment. The following fields are mandatory: Full Name (as per NIC/Passport), Residential Address, Contact Number, Email Address, and NIC/Passport Number.We may request identity verification before confirming any booking or payment.
2. Booking & Payment
- Payments are processed securely via the Sampath Bank Internet Payment Gateway. The charge will appear as AIRPORT TAXIS (PVT) LTD on your card statement
- Upon successful payment, a confirmation email will be sent, containing: Customer Name, Address, Contact Details, NIC/Passport Number, masked card digits (first and last four: e.g. 1234 **** **** 5678 ), Transaction Reference Number, Amount, Transaction ID, Transaction Date, and Service Description.
- We securely retain payment confirmations and related communications for a minimum of 8 months.
3. Service Delivery (Transport / Pickup)
- Services are provided only to the verified cardholder or approved passenger; the cardholder must be in the travelling party.
- At pickup, staff may verify identity using NIC/Passport. If the card used for payment cannot be produced when required, the booking may be cancelled and the transaction reversed to the same card.
- Trips will be provided only to the address and contact details supplied at booking. Showroom/office issuance without verification is not allowed.
- Customers receive pickup confirmation by email/SMS with driver and vehicle details.
4. Cancellation & Refunds
| Condition | Refund Eligibility |
|---|---|
| Cancellation ≥ 48 hours before pickup | 90% refund |
| Cancellation 24–48 hours before pickup | 50% refund |
| Cancellation < 24 hours before pickup or No-show | No refund |
| Transaction errors or duplicate payments (after verification) | 100% refund |
- Refunds are issued only to the original card and processed within 5–7 working days.
- We reserve the right to cancel bookings suspected of fraud or policy violations.
5. Fraud Prevention & Verification
- All transactions are monitored for potential fraud. Staff are prohibited from processing payments on behalf of customers.
- Suspicious activity will be reported to Sampath Bank and relevant authorities. Additional verification (Passport/NIC/booking reference) may be requested.
- If cardholder cannot present the payment card where required, the transaction may be reversed.
6. Communication & Records
- Confirmations, invoices, and notifications are sent via email and/or SMS. We retain such communications for at least 8 months. Customers must provide accurate contact details to ensure successful delivery.
7. Policy Display & Payment Links
- Our Refund/Cancellation/Return Policy is displayed clearly on this page and included with any e‑invoice or payment link. By completing payment, you acknowledge and agree to these terms.
8. Overseas & Special Transactions
- For overseas cardholders, the cardholder must travel with the party. Third‑party travelling without the holder is not permitted.
- Chargebacks arising from overseas deliveries are borne by the merchant as per card‑scheme rules.
9. Legal Compliance
- We cooperate with Sampath Bank, Visa, MasterCard, and issuing banks in investigating disputes. Legal action maybe initiated against fraudulent actors as required.
10. Limitation of Liability
- We are not liable for delays due to traffic, weather, or circumstances beyond control; customer negligence; or loss of personal items.
- Maximum liability for any transaction is limited to the amount paid.
11. Privacy Policy
- Customer data is collected solely for booking and payment processing and is not shared except as required by law or for transaction verification with Sampath Bank.
- We do not store sensitive card details on our servers. All card data is processed by Sampath Bank’s secure payment gateway.
12. Contact
AIRPORT TAXIS (PVT) LTD
Reg. No: PV 00342552
118/5 ST JOSEPH STREET , GRANDPASS , COLOMBO 14
Phone: +94 719 885 885,+94 712 100 500 · Email: airporttaxis.lk@gmail.com
Reg. No: PV 00342552
118/5 ST JOSEPH STREET , GRANDPASS , COLOMBO 14
Phone: +94 719 885 885,+94 712 100 500 · Email: airporttaxis.lk@gmail.com
13. Agreement
- By proceeding with booking and payment, you confirm that you have read, understood, and agree to these Terms & Conditions and the Refund/Cancellation Policy.
Thank you for choosing AirportCab.lk. We look forward to serving you!
